How to file complaints of discrimination with the Massachusetts Attorney General’s Office
There are laws that protect the rights of trans and gender nonconforming people in Massachusetts. If you believe that you have been the victim of discrimination or have experienced threats, intimidation, or coercion because of your gender identity or gender expression, please contact the Civil Rights Division of the Attorney General’s Office in one of the following ways:
- File an e-complaint online at www.mass.gov/ago/complaints (select “Civil Rights Complaint”)
- Call our hotline at (617) 963-2917 [for TTY please call (617) 727-4765]
- Meet with us in person at 100 Cambridge Street, 11th Floor, Boston, MA 02108 between 9:00 a.m. and 5:00 p.m. on weekdays.
How to file with the MA Commission Against Discrimination (MCAD) for Gender-Based Housing or Employment Discrimination
How the MCAD Process Works
A charge of gender-based discrimination* must be filed in person at the Massachusetts Commission Against Discrimination (MCAD). If you believe you have been discriminated against, you should go directly to one of the MCAD locations in Boston, Worcester or Springfield within 300 days of the incident.
What you should bring?
Bring any relevant names, dates, addresses, telephone numbers, witnesses’ names; and any other paperwork that will help investigate and establish your allegation of unlawful discrimination.
For employment: Have your employer’s name, address, the approximate number of employees and name of parent company.
For housing: Have the landlord’s or property manager’s name and/or the real estate agent’s name.
For public accommodations: Bring the name of the owner or manager of the establishment.
Office Hours: 8:45am – 5:00pm, Monday – Friday. Most claims take about 1 hour and 45 minutes to complete from start to finish.
John McCormack Building
One Ashburton Place
6th floor, Room 601
Boston, MA 02108
Worcester City Hall
455 Main Street
Worcester, MA 01608
436 Dwight Street
2nd floor, Room 220
Springfield, MA 01103
*Discrimination against trans people currently falls under “sex” discrimination and/or disability discrimination under the MCAD regulations.